Refund Policy

# Refund & Return Policy  
**Last updated: September 2, 2025**

At Ribbonstore, we value your satisfaction and strive to provide a smooth shopping experience. If you are not completely satisfied with your purchase, you may request a return or exchange under the following conditions:

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## Returns  
- You may request a return within **30 days** from the date of delivery.  
- Only **new, unused products** in their original packaging are eligible.  
- Returns are accepted for both defective and non-defective products.  
- Proof of purchase (receipt or order number) is required.  

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## Exchanges  
- We accept exchanges under the same conditions as returns.  

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## How to Start a Return  
- To initiate a return, please contact us at **douk9295@gmail.com** with your order details.  
- Unauthorized returns without prior approval will not be accepted.  
- Return shipping costs are the **customer’s responsibility**, except in cases of defective, damaged, or incorrect items.  

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## Damaged or Defective Items  
- If you receive a defective, damaged, or incorrect item, please contact us immediately.  
- In such cases, we will cover the return shipping cost and provide a replacement or refund.  

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## Fees & Refund Processing  
- **Restocking fee:** No cost.  
- Refunds are processed within **30 days** of receiving the returned product.  
- Refunds will be issued to the original payment method.